Community Server FAQ

Registration & Login

Why do I need to Sign Up?

To post on forums or post comments for the documentation and sample code you will need to be signed in.  You do not have to sign up or sign in to browse the forums and all of the documentation and sample code.

How do I Sign Up?

To create an account you will need to visit the sign up page and complete the form for creating a new account. Here you will specify details such as your login name and email address.

How do I get access to the Ingenio web services?

You can request access for Ingenio web services at the time you sign up by specifying the type of access you need. If you need to get access after you have already signed up and created your account you can do so by emailing DeveloperCenter@ingenio.com, please include the type of access you are looking for: displaying listings, managing accounts and listings or both.  After your request someone from Ingenio will contact you via e-mail or phone.

I have a Username and Password, How do I Sign In?

After successfully registering you should have a username and password. You can then visit the sign in page and enter your username and password to sign in.

I forgot my username and/or password.

If you forgot your username and/or password you can visit the Forget Your Password page, which is linked from the sign in page and have both your username and password emailed to you by entering the email account you're registered with.

What if I’ve registered but still cannot login?

If you’ve registered and can’t login, check to ensure you have a valid username and password. If you are sure the username and password are valid, but still can’t login you may either require account activation or your account may be on hold. In this case it is best to contact DeveloperCenter@ingenio.com for help.

I’ve logged in before, but now can’t login?

First check to ensure your username and password are correct. If you still can’t login your account has either been put on hold or deleted due to inactivity. Please contact DeveloperCenter@ingenio.com for help.

Privacy & Security

How do I change my Password?

Once logged in you can change your password from your account page.

How do I change my Username?

Once logged in you can change your username from your account page.

How do I change my email address?

Once logged in you can change your username  from your account page.  

Navigation

What is a Forum Group?

A Forum Group is a top level grouping of related forums. A forum group contains 1 or more forums.

What is a Forum?

A Forum is a grouping of related threads of discussion. A Forum contains 0 or more threads and 0 or more sub-forums.

What is a Thread?

A Thread is a grouping of related posts. A Thread contains 1 or more Posts. The first post becomes the Thread and replies to the original post increment details on the Thread, such as the reply count or last post.

What do the Thread icons mean?

Thread Icon Legend
Topic with posts you have not read.
Topic with posts you have read.
Popular topic with posts you have not read. A topic becomes popular after a certain number of views and posts (administrator defined).
Popular topic with posts you have read. A topic becomes popular after a certain number of views and posts (administrator defined).
Announcement you have not read
Announcement you have read
A pinned topic with posts you have not read. Pinned topics are displayed before other topics until they become unpinned.
A pinned topic with posts you have read. Pinned topics are displayed before other topics until they become unpinned.
A pinned popular topic with posts you have not read. A pinned topic with enough views or replies to become popular.
A pinned popular topic with posts you have read. A pinned topic with enough views or replies to become popular.
A locked topic with posts you have not read. Locked topics do not allow replies.
A locked topic with posts you have read. Locked topics do not allow replies.

When I view a Forum I don’t see any Threads/Posts?

A forum may not display any threads if there are no threads in the forum or if filters on the forms have been applied and no threads match the filter. An example of a filter is filtering to display threads newer than a certain date, such as threads new in the past 2 weeks.

I just posted a message, how come I don’t see it?

A forum may or may not be moderated depending upon how the forum has been configured. After posting a message in a moderated forum you may receive a message stating that the post is awaiting moderation. Once the moderator(s) approve your post you post will become visible. The moderators may choose to move, edit, or delete your post to ensure that the post is topical to the current forum.

What are the different icons next to threads?

The icons next to threads when viewing a forum indicate different status. You can move your mouse cursor over these icons to see what the different status / types of threads are.

What is an Announcement Thread?

An announcement is a special post type that is always displayed at the top of a forum for a configured amount of time. The purpose of an announcement is to increase the visibility of certain topics.

What is a sticky Thread?

A sticky topic is a special post that causes a post to sort to the top of a forum for a specified amount of time. A sticky topic is similar to an announcement, whereas an announcement is displayed separate from other threads and usually does not allow replies.

What is a Locked Thread?

A locked thread is a special post that does not allow replies. Once a user locks a post or an administrator/moderator locks a thread no more posts are allowed.

I can’t access a forum I know exists.

If you are attempting to access a forum that you have visited before, but now receive an ‘unknown forum’ error there are two likely causes. The first cause is that the forum you are attempting to access is private and you are not signed in. The second cause is that the forum has been removed.

Posting

Can I add attachments to my posts?

Yes, however, this requires the moderator(s) or administrator(s) to enable this permission for user’s on a forum-by-forum basis.

What are Emoticons?

Emoticons are graphical elements that can be added within the body of a post to add emotions to the post. Common examples are the use of smilies within the contents of a post.

How do I post a new message to a forum?

You can post a new message to a forum in several ways. When viewing a forum you should see an image button reading New Topic. Clicking on this image button will take you to a form for posting a message or ask you to login first.  If you do not see the New Topic image button you may not have enough permissions – even after logging in – to post a message to the forum even though you are allowed to view the forum.

How do I reply to an existing post?

You can reply to an existing post using either the Reply or Quote image buttons displayed with the post. If you do not see the Reply or Quote image buttons when viewing a post you either do not have permissions to reply or the post may not allow replies.

How do I edit my posts?

If the administrator or moderator has configured the forum or your role to allow editing of posts you will see an Edit image button next to posts you have made. Clicking on this image button will allow you to edit your post.

How do I delete my posts?

If the administrator or moderator has configured the forum or your role to allow deleting posts you will see a Delete image button next to new posts you have made. If a post you have made has one or more replies you will no longer be able to delete the post.

My Post has words replaced with ***?

The administrator may have specified a word filter for posts. When word filters are enabled certain words that are deemed to be offensive are filtered and replaced with the ‘*’ character.